Returns

Can I return a part?

Yes! If you’re not 100% satisfied with your purchase, you may return it within 30 days. However, you’ll need to request a return authorization number first, and follow these steps:

1. Contact us for a return authorization number.
2. Ship the part back in its original packaging with a copy of the invoice.
3. Insure your return package to protect against loss or damage - CatalyticConverter.net is not responsible for missing or damaged returns.
4. Our team will inspect the product. If everything looks fine, we'll issue a refund to the original payment method.

Can I exchange a part?

Yes! If you’re not 100% satisfied with your purchase, you may return it within 30 days. Please follow the return procedure above.

How do I return or exchange an item?

You may return it within 30 days. However, you’ll need to request a return authorization number first, and follow these steps:

1. Contact us for a return authorization number.
2. Ship the part back in its original packaging with a copy of the invoice.
3. Insure your return package to protect against loss or damage - CatalyticConverter.net is not responsible for missing or damaged returns.
4. Our team will inspect the product. If everything looks fine, we'll issue a refund to the original payment method.

What if you sent me the wrong part?

Contact us, and we’ll work together to correct the problem ASAP.

What if I ordered the wrong part?

Mistakes happen! As long as the part is unused and in its original packaging, we’ll accept the return. Just request a return authorization first.

How long do I have to return or exchange a part?

You have 30 days from the purchase date.

Can I return or exchange a part for any reason?

If you’re not 100% satisfied with your purchase, you may return it within 30 days. 

Are there certain parts I can’t return?

Yes. We cannot accept returns on:

• Used or installed parts
• Special orders

Do I have to pay any restocking fees?

CatalyticConverter.net reserves the right to charge a 10% restocking fee on all returned items.

Do I have to pay for return shipping?

Yes, return shipping costs are your responsibility.

How long will it take to receive my refund?

Refunds are typically processed within 2-3 business days after we receive your return.

What if the part is defective or damaged?

If you believe the item received is defective, please contact us to discuss a warranty claim. If your order arrives damaged, contact us immediately with photos, file a claim with the carrier, and we may be able to assist with a resolution.

What if my return never arrives? Do I still get a refund?

No. This is why we strongly recommend insuring your return shipment.

What if someone else bought the part for me and I want to return or exchange it?

We can’t issue a refund to anyone but the original purchaser. However, we may be able to offer an exchange - contact us to discuss.

What if I need to make a warranty claim and return a part?

Please visit our warranty page for details on our warranty policy.